Training Course

Performance Management using Balanced Scorecard Approach
  • Start Date : 11/05/2009
  • Schedule : 18h00 - 21h00 on 11th, 12th, 13th, 14th, 15th May 2009
  • Fees : 4.000.000 VND
  • Deadline : 05/05/2009
Objective
This is a skill-oriented course based on introduction of fundamental management issues. After the course participants will be able to:

• Describe roles and functions of performance appraisal in human resource management in an organization
• Establish an appropriate performance appraisal system for managing organizational performance.
• Apply necessary skills for effective facilitation, consultation and job coaching, interview and feedback skills
Course Content

The course is conducted in 5 Session with the following topics:

Session 1. Human resource strategy and performance management
Session 2. Management by Objectives (MBO)
Session 3: Building a performance management system using BSC
Session 4. Building a performance management system using BSC (cont.)
Session 5. Fundamental skills for effective performance management

Target Audience
People with at least 2 years experience in areas of human resources management or middle management, who have undergone a training course on fundamentals of HR management systems.
Trainer's Profile
Ms. Nguyen Thi Nam Phuong
OCD Senior Consultant

Training Course

Performance Management using Balanced Scorecard Approach
  • Start Date : 11/05/2009
  • Schedule : 18h00 - 21h00 on 11th, 12th, 13th, 14th, 15th May 2009
  • Fees : 4.000.000 VND
  • Deadline : 05/05/2009

Course Content

The course is conducted in 5 Session with the following topics:

Session 1. Human resource strategy and performance management
Session 2. Management by Objectives (MBO)
Session 3: Building a performance management system using BSC
Session 4. Building a performance management system using BSC (cont.)
Session 5. Fundamental skills for effective performance management

Session 1. Human resource strategy and performance management
•  Performance management and performance appraisal: concepts, functions and objectives
•  Performance appraisal as a tool for staff development: modalities and experiences
•  Overview of performance appraisal approaches
•  Defining appropriate appraisal approach for businesses

Session 2. Management by Objectives (MBO)
•  Review of MBO methodologies
•  Overview of Balanced Scorecard approach (BSC)
•  Benefits of using BSC in management: practices in businesses
•  Tools for appraisal in BSC
•  Key Performance Indicators (KPI): development methodology

Session 3: Building a performance management system using BSC
•  Building a strategy map
•  Management by objectives based on BSC for units: establishing forms and usage

Session 4. Building a performance management system using BSC (cont.)
•  Managing and appraising individual performance: forms and usage
•  Establishing policy using BSC
•  Fundamental factors for successful implementation of BSC

Session 5. Fundamental skills for effective performance management
•  Facilitation skills for building appraisal grading system
•  Consultation and coaching skills
•  Interview and feedback skills

Training Course

Performance Management using Balanced Scorecard Approach
  • Start Date : 11/05/2009
  • Schedule : 18h00 - 21h00 on 11th, 12th, 13th, 14th, 15th May 2009
  • Fees : 4.000.000 VND
  • Deadline : 05/05/2009

Trainer's Profile

Ms. Nguyen Thi Nam Phuong
OCD Senior Consultant
Ms Nguyen Thi Nam Phuong, OCD Senior Consultant in the area of Organizational Development, Human Resource Management, Training Management, Project Management and Management Information Systems. She is also an expert in the field of Customer Service skills, Management and Leadership skills, Consulting and Teamwork skills. Phuong has delivered numerous training programs in these areas for clients such as the Office of the Government, Ministry of Planning and Investment, Ministry of Fisheries, Vietnam Textile and Garment Corporation (Vinatex), Vietnam Postal Services (VPS), member-companies of FPT Corporation, PVFC, Securities companies (VNDirect, Tan Viet and Gateway Securities), among others. In the past few years, Phuong has also been involved in major consultancy assignments in the areas of Strategic Human Resources Management, Strategy Development and Planning, Project Design, Organizational Analysis for client organizations including Comprehensive Capacity Building Program for ODA Management (Ministry of Planning and Investment), Strengthening the Capacity of Water Sector Research and Planning Institutes (a Danida-funded sector program), the Fisheries Sector Support Program, Chingfon Cement Corporation, Noi Bai International Airport Ground Service (NIAGS), FPT Corporation, to name a few.

Phuong has tutored a short course on Human Resources Management in New Castle University (Australia) and lectured in an MBA program of La Trobe University conducted in Ha Noi University (Vietnam).

Ms Phuong graduated from Odessa State University (Ukraine) and holds a Master of Commerce degree with double concentration on Human Resources Management (HRM) and Management Information Systems (MIS) from the University of New South Wales (Sydney, Australia).

Training Course

Performance Management using Balanced Scorecard Approach
  • Start Date : 11/05/2009
  • Schedule : 18h00 - 21h00 on 11th, 12th, 13th, 14th, 15th May 2009
  • Fees : 4.000.000 VND
  • Deadline : 05/05/2009
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